Refund policy

30-Day Refund Policy

At SpineSafe Pets, we want you and your pets to be completely satisfied with your purchase.

Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return
To start a return, please contact us at our support email with your order number and reason for the return. If your return is accepted, we will provide instructions on how and where to send your package.

Please note that items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Refunds
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded to your original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

Non-Returnable Items
Certain types of items cannot be returned, such as used products, items damaged after delivery, or items returned without original packaging.

If you have any questions about returns, please contact our support team and we will be happy to help.